Hessington Heights’ service staff’s _______ towards the plight of the customer was obvious when instead of attending to the customer’s needs, they spent time speaking on their personal phones and gossiping.

A. concern
B. apathy
C. calumny
D. reticence
E. indifference
F. impudence

OA: B. apathy; E. indifference

Explanation:

SAS

SubjectService staff
InformationSpent time on their personal phones… 
Structure WordWhen instead of…
Negator
Plug In WordLack of concern
AnswerApathy, indifference

AOA

Pair Apathy, indifference
Lone rangerConcern, calumny, reticence, impudence
X

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